Privacy Policy

Last Updated: March 27, 2026  |  Effective Date: March 26, 2026

1. Introduction

This Privacy Policy describes how Grounded Learning CE, LLC (“we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit our website at http://www.groundedlearningce.com or purchase and use our online electrical continuing education courses and exam preparation materials. By using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our data practices, please do not use our services.

2. Information We Collect

Information You Provide Directly

Account registration information: Full name, email address, phone number, and mailing address. Professional licensing information: State electrical license number, license type, license expiration date, and state of licensure. This information is required for CE credit reporting to your state licensing board. Payment information: Credit card or debit card number and billing address. Payment processing is handled securely through our payment processor. We do not store full card numbers on our servers. Course enrollment and completion data: Courses purchased, progress tracking, quiz and exam scores, and completion certificates issued. Customer service communications: Emails, support tickets, and any correspondence with our team.

Information Collected Automatically

Device and browser information: IP address, browser type and version, operating system, and device type. Usage data: Pages visited, click patterns, course access times, and time-tracking data including both wall-clock time (total elapsed time from course start to completion) and active learning time (cumulative time the course tab was in active browser focus). Both time metrics are recorded on your certificate of completion and may be reported to your state licensing board. Cookies and similar technologies: See Section 7 (Cookies) below.

State-Required Identity Verification Data

Several states require enhanced identity verification for online CE courses. Where required by state regulatory boards, we may collect: • Photographic identification (driver’s license or state-issued ID) for identity matching
• Webcam photographs or short video clips captured during course participation for attendance verification
• Facial recognition data or biometric data derived from facial images for identity confirmation Biometric data is collected only where required by a state regulatory board — currently the Nebraska State Electrical Division for online CE identity verification. We comply with applicable state biometric privacy laws, including but not limited to the Texas Capture or Use of Biometric Identifiers Act (Tex. Bus. & Com. Code § 503.001) and Washington’s Biometric Privacy Act (RCW 19.375). We also treat biometric data as “sensitive personal information” subject to opt-in consent under the comprehensive privacy laws of Colorado, Connecticut, Utah, and Virginia. Before any biometric data is collected, you will receive a separate written disclosure explaining the specific purpose and duration of the collection, and you will be asked to provide informed written consent. You may decline biometric data collection; however, this may prevent you from completing online courses in states that mandate biometric identity verification. Biometric and identity verification data is encrypted using AES-256, stored on access-controlled servers, retained only for the period required by the applicable state regulatory body, and in no case longer than three (3) years before being permanently deleted.

3. How We Use Your Information

We use the information we collect to process course enrollments and deliver course content, issue certificates of completion, report course completions to state licensing boards as required by law, process payments and prevent fraud, communicate with you regarding your account and purchases, send marketing communications (with your consent, with the ability to opt out at any time), improve our website and course content through analytics, and comply with legal and regulatory obligations.

4. How We Share Your Information

We may share your personal information with payment processors for transaction processing, state electrical licensing boards and regulatory bodies for CE credit reporting, CE tracking platforms (such as CE Broker, where required by specific states), email marketing service providers, website analytics providers, cloud hosting and infrastructure providers, and identity verification service providers where required by state regulations. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

State Regulatory Reporting Consent

As an approved continuing education provider, Grounded Learning CE is legally required to report course completion information to state electrical licensing boards. Reporting requirements — including which fields are reported, the platform used (e.g., CE Broker), and how soon after completion reports must be submitted — vary by state. Examples of state-specific timelines include: Michigan and Minnesota (within fourteen (14) days via CE Broker or department forms); Virginia and Oklahoma (within seven (7) days); North Dakota (within fifteen (15) days); Alabama (within thirty (30) days); Montana (within twenty (20) days); South Dakota (next business day); and Georgia (via CE Broker, mandatory as of January 1, 2026). By enrolling in a course, you consent to the reporting of your name, license number, course title, completion date, and credit hours earned to the applicable state regulatory body or bodies. A complete state-by-state summary of our reporting obligations is maintained in our Business Policies (Section 1.8 — State Regulatory Reporting), and your state’s specific requirements are also available on our State CE Requirements page.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, access controls on a need-to-know basis, regular security audits, and PCI DSS-compliant payment processing. Biometric and identity verification data is encrypted using AES-256 encryption and retained only as long as required by the applicable state regulatory body.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information, subject to our legal obligations to retain certain records for state regulatory compliance. You may opt out of marketing communications at any time and request your data in a portable format. To exercise any of these rights, contact us at support@groundedlearningce.com. We will respond within 30 business days.

7. Cookies

Our website uses cookies and similar tracking technologies to maintain your session and login status, remember your preferences, track course progress and active time, analyze website usage patterns, and deliver relevant content. You may configure your browser to reject cookies, but doing so may impact your ability to use certain features, particularly course progress tracking.

8. Data Retention

We retain course completion records, certificates, and associated personal information for a minimum of seven (7) years from the date of course completion, or longer where required by state regulatory bodies. This retention period meets or exceeds the requirements of all states in which we operate, including Colorado (seven-year retention requirement, the strictest among our operating states). Payment records are retained as required by tax and financial regulations. You may request deletion of your account and personal data, but we may retain records necessary for regulatory compliance.

9. Children’s Privacy

Our services are intended for licensed electrical professionals and individuals preparing for electrical licensing examinations. We do not knowingly collect personal information from children under the age of thirteen (13) in compliance with the Children’s Online Privacy Protection Act (COPPA). If we learn that we have inadvertently collected information from a child under 13, we will promptly delete that information. Additionally, account holders must be at least eighteen (18) years of age (or the age of majority in their jurisdiction) to purchase courses or enter into our Terms of Service.

10. State-Specific Privacy Rights

California Residents (CCPA/CPRA): California residents have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to know what personal information is collected, the right to delete personal information, the right to correct inaccurate information, the right to opt out of the sale or sharing of personal information (we do not sell or share your data), the right to limit the use of sensitive personal information, and the right to non-discrimination for exercising privacy rights. Although California is not one of our target states for CE course approval, California residents may purchase exam preparation products and visit our website. For full details, including the categories of information collected, how to submit requests, and our verification and response process, please see our California Privacy Notice (CCPA/CPRA). Residents of other states with comprehensive privacy laws (including Colorado, Connecticut, Virginia, and others) may have similar rights under their respective state laws. Contact us to exercise your rights.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page with a revised effective date. For significant changes, we may also send notification via email.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: Grounded Learning CE, LLC
732 S. 11th Street, #216
Niles, MI 49120
Email: support@groundedlearningce.com
Phone: 269-340-0132